If your order includes an Ebook, you will be able to download it directly from your shipping email. A download link is available.

We ship orders within 24 to 72 hours.

Our delivery times are as follows depending on your choice at the time of order:
Express Delivery: 5 to 7 business days from shipment of the package
Standard Delivery: 7 to 10 business days from shipment of the package

We deliver to the following countries: France, Belgium, Luxembourg, Switzerland, Germany, Austria, Italy, Spain, Holland, Portugal, United Kingdom, Ireland, Denmark, Greece, Poland, Czech Republic, Norway, Sweden, Finland, Canada, United States, Australia.

Delivery is free for orders over 70€.

Yes, emails are sent automatically to track the delivery of your order. Please check your junk/spam mail after placing your order. A "Track my order" tab is also available on the website.

Yes, emails are sent automatically to track the delivery of your order. Please check your junk/spam mail after placing your order.

We are sorry to hear that. Just send us a photo of the damaged item in question to the email address: info@chefimix.com and we will send you a similar replacement item as soon as possible.

We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still need assistance with the delivery of your order or would like to inquire about it, please contact us by email at the following address: info@chefimix.com

Yes, our return and refund policy is available at the bottom of the page.

No, the mention of a brand such as “Thermomix” is solely intended to illustrate the compatibility of the products with the accessories available in our catalog. Chefimix has no affiliation with the brands “Thermomix”, "TM7", “TM6”, “TM5”, "TM31", and “Vorwerk”.