If your order includes an Ebook, you can download it directly from your shipping email. A download link is available.

We ship orders within 24 to 72 hours.

Our delivery times are as follows depending on your choice at the time of order:
Express Delivery: 5 to 7 business days from shipment
Standard Delivery: 7 to 10 business days from shipment

We deliver to the following countries: France, Belgium, Luxembourg, Switzerland, Germany, Austria, Italy, Spain, Netherlands, Portugal, United Kingdom, Ireland, Denmark, Greece, Poland, Czech Republic, Norway, Sweden, Finland, Canada, United States, Australia.

Our products are manufactured locally and internationally. We carefully select our manufacturing partners to ensure high-quality products at a fair price.

Yes, emails are sent automatically to track your order shipment. Please check your spam/junk folder after placing your order. A "Track my order" tab is also available on the website.

Yes, emails are sent automatically to track your order shipment. Please check your spam/junk folder after placing your order.

We're sorry to hear that. Simply send us a photo of the damaged item in question to the email address: info@chefimix.com and we'll send you a similar replacement item as quickly as possible.

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help with the delivery of your order or would like to inquire about it, please contact us by email at the following address: info@chefimix.com

Yes, our return and refund policy is available at the bottom of the page.

No, the mention of a brand such as "Thermomix" is solely intended to illustrate the compatibility of products with the accessories available in our catalog. Chefimix has no connection with the brands "Thermomix", "TM7", "TM6", "TM5", "TM31" and "Vorwerk".